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Support

TROUBLESHOOTING:

  1. The headphone power does not turn on.
    • Charge the headphones. If the headphones do not turn on even after charging, contact customer service at www.svnsound.com.
  2. The headphones do not charge.
    • Check whether the USB charging cable has been properly connected to the headphones and the power source.
    • Check whether the PC power is on and that it is properly connected.
    • When using a separately purchased USB power adapter, make sure that it is properly connected.
  3. The headphones do not pair.
    • Check whether the Bluetooth device is powered on.
    • Check whether Bluetooth is enabled on the Bluetooth device.
    • Check whether the Bluetooth device is within 1 meter from the headphones.
    • Check whether the Bluetooth device is compatible with the headphones.
  4. Music will not play through the headphones.
    • Check whether the headphones and Bluetooth device are powered on.
    • Check whether the music is playing on your Bluetooth device.
    • Check the volume level on your Bluetooth Device.
  5. Sound lag / distortion / noise.
    • Check if there is a 2.4 GHz device near your headpones or Bluetooth device.
    • Check whether the Bluetooth device is within 10 meters (30’) of your headphones.
  6. Caller cannot be heard.
    • Check whether the headphones are connected to the Bluetooth device.
    • Check whether Bluetooth is enabled on your Bluetooth device.
    • Check the volume level on your Bluetooth device.