TROUBLESHOOTING:

1. The headphone power does not turn on.
   • Charge the headphones. If the headphones do not turn on even after charging, contact customer service at www.svnsound.com.
2. The headphones do not charge.
   • Check whether the USB charging cable has been properly connected to the headphones and the power source.
   • Check whether the PC power is on and that it is properly connected.
   • When using a separately purchased USB power adapter, make sure that it is properly connected.
3. The headphones do not pair.
   • Check whether the Bluetooth device is powered on.
   • Check whether Bluetooth is enabled on the Bluetooth device.
   • Check whether the Bluetooth device is within 1 meter from the headphones.
   • Check whether the Bluetooth device is compatible with the headphones.
4. Music will not play through the headphones.
   • Check whether the headphones and Bluetooth device are powered on.
   • Check whether the music is playing on your Bluetooth device.
   • Check the volume level on your Bluetooth Device.
5. Sound lag / distortion / noise.
   • Check if there is a 2.4 GHz device near your headpones or Bluetooth device.
   • Check whether the Bluetooth device is within 10 meters (30’) of your headphones.
6. Caller cannot be heard.
   • Check whether the headphones are connected to the Bluetooth device.
   • Check whether Bluetooth is enabled on your Bluetooth device.
   • Check the volume level on your Bluetooth device.